DeanHouston+, a global leader with more than 30 years of experience and expertise in B2B technical product marketing, is hiring a VP of Client Services. The VP of Client Services will operate out of the company global headquarters in Covington, Ohio.

About DeanHouston+:

Because cultural fit is our top priority, we look beyond job skills to uncover who you are as a person. Our focus has always been empowering, enabling, encouraging, respecting and inspiring talented people – it has helped us be on Inc. Magazine’s list of the “5,000 Fastest Growing Private Companies in America.”

We strive to create an environment of personal and professional fulfillment. Our organizational design helps nurture personal wellness, family engagement, idea sharing, creativity and growth from failures. Maintaining programs for continuous career, skill and leadership development is a part of our philosophy.

We are proud of our employees’ long tenure at DeanHouston+. We are committed to building a healthy, resilient and rewarding culture from the inside out. We believe in the Platinum Rule: treating our employees and clients the way they want to be treated.

We do this by offering:

  • Unlimited Paid Time Off
  • Full health, dental and vision insurance package (PPO and HSA options)
  • Company-paid life insurance
  • 401K participation with 4% company match
  • Company-sponsored wellness programs
  • Tools, training and software to keep you on the cutting edge of the industry

Please note that for the health and safety of our team the COVID-19 vaccine is required.

The VP of Client Services will excel at making decisions that deliver mutually beneficial value/outcomes for the client and DeanHouston+. This role serves as the agency leader for achieving the client’s strategic brand and marketing objectives by collaborating with the client and overseeing the development and execution of strategic marketing plans. They establish and drive all facets of internal working teams to deliver on the company’s brand promises and the client's goals and objectives.

The VP of Client Services will develop and lead a passionate, proactive and consultative client-facing team. This leader must take ownership of cultural excellence, innovative ideation and client intelligence. The VP will cultivate a client-focused, results-oriented culture and will architect, execute and continuously improve operational plans and processes that lead to overall client-relationship health and life-long customer relationships.

The VP of Client Services will be responsible for developing long-term client relationships, account success and growth by delivering value through a discovery-based consultative approach and building deep relationships across the client’s organization. This role will work with the Chief Revenue Officer to create and execute a multi-year strategic roadmap for the Client Services team to scale the department and grow capacity while maintaining world-class client experience and loyalty.

The VP of Client Services should possess deep multi-channel marketing and industry knowledge. They can interpret and provide recommendations concerning marketing results and demonstrate how the client’s investment is advantageous. Financial responsibilities include guidance, review and discretionary sign-off of monthly billing and forecasting, client management or escalation of billing as needed.

The VP of Client Services works closely with company executives, GMs, supervisors and personnel across the enterprise to foster a culture of growth and development within all teams. They will regularly demonstrate initiative in all areas of improving the management and growth of all partnerships, exhibiting a sense of ownership and the ability to manage independently. Collaborates with and creates alignment with all areas of the organization to accomplish company and client objectives.

Position Requirements:

  • Bachelor’s degree in business, marketing, communication, or a related is preferred
  • 5+ years of experience leading/developing teams in customer-facing capacity (e.g., account management, client success, or client services)
  • Minimum 10 years of experience in relevant relationship marketing disciplines, including multi-channel marketing strategy, digital media, integrated campaign management, etc.
  • 3 years of marketing agency experience is required
  • Experience managing large, complex high-budget accounts
  • Demonstrated experience in client-relationship development and engagement skills
  • Excellent written, verbal and presentation skills
  • Problem solver
  • Strategy, analytics, digital and creative campaign experience
  • Proven strategic leadership and cross-team campaign management
  • Demonstrated excellent organizational skills
  • Comfortable working in Microsoft applications such as Outlook, Excel and PowerPoint
  • Hybrid work environment (the office is based in Covington, KY)
  • Travel required (25% - 50%)